Emergency Telephone Number of Tourist Service of Wuhou District:
028-85066744   028-85086942   028-85063707

Tourist Complaint Phone: 96927    028-85086942

Solution Channels for Disputes: according to disputes, there different approaches to settle them; on the view of the tourists, these ways for this mainly include: reconciliation, mediation, arbitration, lodging complaints and litigation.

1. Self-reconciliation: after a dispute happens, the two parties are willing to solve it through equal consultation, clarify responsibilities and settle disputes in terms of the matters on a voluntary, equal and legal principle.

2. Mediation: under the host of a third party (mediation agency or mediator), an agreement shall be concluded by both parties on the basis of mutual pardon through persuading and mediating.

3. Arbitration: a solution through a neutral arbitral body after dispute occurs.

4. Lodging complaints; you may call telephone number for tourist complaint – 96927 after a dispute occurs, and the bureau phone number of Wuhou District is: 028-85086942; and our law enforcement officials will mediate on the phone-call or show up on site.

5. Litigation: the party shall compose a written document concerning the dispute matter to submit to the court for proceedings.